Terms & Conditions

1. Acceptance of Terms

By accessing and using Legosols services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to these terms, please do not use our services.

2. Services Overview

Legosols provides two primary types of services:

SaaS Products (Tenant-Based): Subscription-based software solutions with monthly or annual billing
Custom Projects (One-Time): Bespoke software development with project-based pricing

3. SaaS Products - Tenant-Based Services

3.1 Subscription Terms

Subscriptions are billed monthly or annually based on your selected plan
Payment is due at the beginning of each billing cycle
Automatic renewal unless cancelled 7 days before renewal date
No refunds for partial months or unused services

3.2 Data & Privacy

Your data is stored securely in isolated tenant environments
We maintain regular backups of your data
You retain ownership of all data you upload
Data deletion requests honored within 30 days of account closure

3.3 Service Level Agreement (SLA)

99.5% uptime guarantee for SaaS products
24/7 technical support via email and WhatsApp
Scheduled maintenance with 48-hour notice
Service credits for downtime exceeding SLA commitments

4. Custom Projects - One-Time Development

4.1 Project Scope & Timeline

Detailed project scope defined in Statement of Work (SOW)
Timeline estimates provided based on project complexity
Changes to scope may affect timeline and cost
Client approval required for major milestone deliveries

4.2 Payment Terms

Milestone-Based: Payment released upon completion of agreed milestones
Typical Structure: 30% upfront, 40% mid-project, 30% upon completion
Payment due within 7 days of invoice
Late payments may incur 2% monthly interest

4.3 Intellectual Property

Full IP rights transfer to client upon final payment
Legosols retains rights to reusable components and frameworks
Client receives source code and documentation
Legosols may showcase project in portfolio (with permission)

4.4 Warranty & Support

90-day bug fix warranty from project delivery
Free support for critical bugs during warranty period
Ongoing maintenance available via separate agreement
Training provided for admin users

5. Client Responsibilities

Provide accurate information and requirements
Timely feedback and approvals (within 5 business days)
Provide necessary access to systems and resources
Comply with applicable laws and regulations
Maintain confidentiality of login credentials

6. Cancellation & Refund Policy

6.1 SaaS Subscriptions

Cancel anytime with 7 days notice before renewal
No refunds for current billing period
Data export available for 30 days post-cancellation
Reactivation possible within 60 days

6.2 Custom Projects

Cancellation requires 14 days written notice
Client pays for completed work and expenses incurred
Partial deliverables transferred upon payment
Deposits are non-refundable

7. Confidentiality

Both parties agree to:

Protect confidential information shared during engagement
Use confidential information only for project purposes
Not disclose to third parties without written consent
Return or destroy confidential materials upon request

8. Limitation of Liability

Legosols liability limited to fees paid in last 12 months
Not liable for indirect, incidental, or consequential damages
Client responsible for data backup and disaster recovery
Force majeure events exempt from liability

9. Acceptable Use Policy

Clients must not use our services to:

Violate any laws or regulations
Infringe intellectual property rights
Distribute malware or harmful code
Engage in fraudulent activities
Harass, abuse, or harm others

10. Modifications to Terms

Legosols reserves right to modify terms with 30 days notice
Continued use constitutes acceptance of new terms
Material changes communicated via email
Clients may terminate if they disagree with changes

11. Governing Law

These terms are governed by the laws of Pakistan. Any disputes shall be resolved through:

Good faith negotiation between parties
Mediation if negotiation fails
Arbitration in Gujranwala, Pakistan
Courts of Gujranwala as final jurisdiction

12. Contact Information

For questions about these terms, contact us:

Email: info@legosols.com
WhatsApp (Pakistan): +92 336 5297920
Phone (Qatar): +974 7122 1409
Phone: +974 7122 1409
Pakistan Office: Office No. G-5, Innovista, Rachna, DHA, Gujranwala, Pakistan
Qatar Office: Building 52, Zone 17, Al Rufa, Doha, Qatar